Just before the summer we conducted a customer satisfaction survey to receive feedback about our products and services with an overall response rate of 35%. The results show that 98% of our customers are satisfied to very satisfied and that they rate our service level with a score of 8,5 out of 10. A score of 86% of our customers would recommend our services and products to other companies in the industry.
Some interesting comments were received about our products and packaging which will inspire us for future service and product improvements. Due to this positive feedback received by our customers, we have decided to introduce a continuous method of customer service survey starting later in 2011.
As high value seafood supplier we would always like to improve our customer satisfaction. Whenever you have any feedback or comments on how to improve our products and services, don’t hesitate to contact us.